Privacy Policy

1. Information We Collect

We may collect and process the following types of personal information:

• Identity Data: Name, surname, ID number
• Contact Data: Email address, phone number, physical address
• Usage Data: IP address, browser type, pages visited, time spent
• Marketing Data: Preferences and consent for receiving communications

2. How We Collect Data

We collect data through:

• Direct interactions (forms, emails, phone calls, WhatsApp, SMS)
• Automated technologies (cookies, analytics tools)
• Third-party integrations (e.g., payment processors, CRM systems)

3. Use of Personal Information

We use your data to:

• Provide and maintain our services
• Communicate updates and service changes
• Respond to inquiries and support requests
• Improve website functionality and user experience
• Send marketing communications (with explicit consent)

4. Legal Basis for Processing

We process personal information based on:

• Your explicit consent
• The necessity to perform a contract
• Compliance with legal obligations
• Legitimate interests, provided they do not override your rights

5. Your Rights Under POPIA

You have the right to:

• Access your personal data
• Correct or delete inaccurate or outdated data
• Object to processing via email, WhatsApp, SMS, phone, or in person
• Withdraw consent for marketing communications
• Lodge a complaint with the Information Regulator

All requests are free of charge and must be responded to within 30 days.

6. Direct Marketing

We will only send direct marketing communications with your explicit, recorded consent. Opt-out mechanisms do not constitute valid consent under POPIA.

7. Data Sharing and Transfers

We do not sell your personal data. We may share it with:

• Service providers under strict confidentiality
• Regulatory authorities if legally required
• International partners, with safeguards in place

8. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or destruction.

9. Cookies and Tracking

We use cookies to enhance your experience. You can manage cookie preferences via your browser settings.

10. Complaints and Contact

If you have concerns about your data, you may contact us or lodge a complaint with the Information Regulator.